Terms & Privacy Policy

Last updated: 07/03/2026

Welcome to Mana Atelier. By visiting our website and purchasing from our store, you agree to the terms described below. Please read this page carefully before placing an order.

1. About Mana Atelier

Mana Atelier is an online jewelry store based in the Netherlands. We sell personalized jewelry and accessories, including sterling silver 925 pieces, stainless steel bracelets and necklaces, scapular necklaces, engraved items, and custom-made pieces.

2. Orders and Personalized Products

Many of our products are personalized and made according to the information provided by the customer, such as names, initials, dates, photos, messages, or engraving details.

Customers are responsible for checking all personalization details before placing an order. Once a personalized order has entered production, it may not be possible to change or cancel it.

3. Product Information

We do our best to display product descriptions, materials, colors, sizes, and images as accurately as possible. However, slight variations may occur due to screen settings, handmade production, or the nature of personalized items.

4. Prices and Payments

All prices are displayed on our website and may be updated at any time. Payment must be completed at checkout before an order is processed. We use secure third-party payment providers to process transactions.

5. Shipping and Delivery

Orders are shipped to the address provided by the customer at checkout. Delivery times may vary depending on the product, production time, destination, and shipping provider.

Mana Atelier is not responsible for delays caused by incorrect address information, customs procedures, postal delays, or circumstances outside our control.

6. Returns and Cancellations

Because personalized products are made specifically for each customer, they may not be eligible for return unless they arrive damaged, defective, or incorrect.

If there is an issue with your order, please contact us as soon as possible at contact@manaatelier.nl with your order number and photos of the item.

7. Privacy Policy

We respect your privacy and are committed to protecting your personal information.

When you place an order or interact with our website, we may collect personal information such as your name, email address, shipping address, billing information, order details, and personalization details.

We use this information to:

- Process and deliver your order.
- Create personalized products.
- Provide customer support.
- Send order updates.
- Improve our website and services.
- Comply with legal and tax obligations.
- Prevent fraud and protect our business.

8. Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience, analyze website performance, and support advertising through platforms such as Meta/Facebook, Instagram, Pinterest, Google, or other marketing partners.

You can manage or disable cookies through your browser settings. Some website features may not work properly without cookies.

9. Marketing Communications

If you subscribe to our newsletter or agree to receive marketing messages, we may send you updates, promotions, or product information. You can unsubscribe at any time by using the unsubscribe link in our emails or contacting us directly.

10. Sharing of Personal Data

We do not sell your personal information.

We may share necessary information with trusted service providers, such as payment processors, shipping companies, website hosting providers, analytics tools, marketing platforms, and customer support tools. These providers only receive the information needed to perform their services.

11. Data Retention

We keep personal data only for as long as necessary to process orders, provide support, comply with legal obligations, resolve disputes, and maintain business records.

12. Your Rights

If you are located in the European Union or European Economic Area, you may have rights under applicable data protection laws, including the right to access, correct, delete, restrict, or object to the processing of your personal data.

To exercise your rights, please contact us at:

contact@manaatelier.nl

13. Security

We take reasonable measures to protect your personal information. However, no online system is completely secure, and we cannot guarantee absolute security of data transmitted through the internet.

14. Changes to This Policy

We may update these Terms & Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

15. Contact

If you have any questions about these terms, your order, or how your personal data is handled, please contact us at:

Mana Atelier  
Email: contact@manaatelier.nl  
Website: https://manaatelier.nl/